Customer Service Representative - InstaLoan

Company Name:
TMX Finance
TMX Finance LLC and Affiliates
Customer Service Representative
Earn up to $25K!
Smyrna, Georgia
The TMX Finance family of companies ("TMX Finance") is one of the largest and fastest growing consumer specialty finance organizations in the United States. With brands that include TitleMax, TitleBucks, InstaLoan, EquityAuto Loan, TMX Credit, and AutoCash, TMX Finance provides a diversified product offering. These brands are represented nationwide and TMX Finance has aggressive plans to double in size over the next three years. The rapid growth of TMX Finance has created a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and tremendous advancement opportunities, you've come to the right place.
A TMX Finance family company is seeking outgoing and courteous Customer Service Representatives to join our amazing team. This role is all about client service and satisfaction and you'll get to interact with both current and potential customers on a daily basis. Your extensive product knowledge, coupled with your unwavering ability to accommodate the needs of our customers, will allow you to successfully respond to questions or concerns about our services. The talented group of Customer Service Representatives at TMX Finance is also responsible for following up with consumers that have expressed an interest in our loan products. Your informative, enthusiastic encouragement will serve to convert these sales leads into new customers, and our work as a team will be complete!
We offer a competitive benefits package, which includes:
Competitive base salary
401k with matching company contribution
Flexible Spending Account
Paid Time Off
Closed on Sundays!
Company training
Accelerated career advancement
Essential Duties and Responsibilities
Help increase store profitability through customer relationship development, community involvement and marketing campaigns
Accurately determine loan values based off of a comprehensive vehicle appraisal
Successfully manage customer accounts and ensure that payments are made in a timely manner
Make daily bank deposits, accept customer payments, process vehicle liens and comply with all other applicable consumer and privacy laws
Specific knowledge, skills and abilities
High School Diploma or equivalent
Experience in a sales or customer service oriented position; retail or financial industries preferred
Sales-oriented mentality and a passion for great customer service
Excellent communication skills! This includes both written and verbal communication for successfully relating to your customers, as well as your management team
The desire and ability to work in a fast-paced and rewarding, results-driven environment
Demonstrated ability to handle multiple competing tasks with ease and enthusiasm
An outgoing and confident personality during interactions with current and potential customers
Proficiency in Microsoft Office Suite to include Word, Excel and Outlook
Minimum Required Qualifications
Credit and criminal background check required to include MVR
Valid driver's license and car insurance
Must be at least 19 years of age
Ability to work store hours of operation, including Saturdays
Use of personal vehicle required
All TMX Finance entities are Equal Opportunity Employers.
Date: 2014-06-17
Country: US
State: GA
City: Smyrna
Postal Code: 30080
Category: Customer Service Rep

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